Best Small Business Phone Systems and Services for 2020

IP Phone Systems | January 8th, 2020

Looking forward to the rest of 2020, small business phone systems and services will continue to play an increasingly important role in supporting communication, collaboration and growth. Today’s phones go well beyond simply allowing users to send and receive calls and provide a wide range of functions that improve can be customized for maximum efficiency and flexibility. The good news is that there are a lot of great products and services on the market, however, the abundance of options can make choosing the best system feel complicated. That is why we have put together a shortlist of the best small business phone systems and services for 2020.


Mitel offers a full range of products and services that are completely flexible and scalable so that your system will grow with your business. You can choose from public and private cloud options, as well as, on-site solutions. If you are thinking about making the move to the cloud, Mitel is a great partner. They have worked with over 4.7 million business users and are the global market leader in cloud communications. When you choose Mitell, you can expect customizable features, the latest apps and flexible pricing that will allow you to take advantage of the best technology without breaking the bank. If you want to empower your employees with the latest tools and position your company for growth, Mitel offers all the solutions you will need.

Avaya OneCloud

Avaya is another communications company that is working to bring phone systems and services to small businesses. They work with companies across all industries and provide scalable VoIP and multimedia solutions. From desktop phones and apps to conference phones and huddle rooms, they can help you design solutions to fit your business and enable collaboration with colleagues and partners across the globe.


RingCentral is highly rated by customers and for offering affordable solutions that are easy to onboard and provide users with all the tools they need to keep up with communications whether they are at their desks or out in the field. They offer transparent pricing, so you can see exactly how much you will be able to save by switching to a cloud-based phone system and they cater specifically to small businesses that are looking to expand their capabilities. As you shop around for the best small business phone systems and services and compare different companies, be on the lookout for certain features. You want companies that offer:

  • A combination of landline, VoIP and mobile services.
  • Cloud, on-premise and hybrid system solutions.
  • Conference call and multiple line features.
  • Integration with email and mobile devices.
  • Video conferencing.
  • Affordable pricing.

Even if you won’t be using all of these features and capabilities from the start, you want to work with a company that will be able to provide these as your needs change and your small business grows. While all of the companies listed above provide these services, Mitel will be your best option if you are looking to capitalize on the power of the cloud to fuel innovation and collaboration. To learn more about available small business phone systems and services and get expert advice to choose the right solution for your business, call Network South today.