What areas do you serve?
Network South provides remote support nationwide and onsite IT support throughout Raleigh, Durham, Greensboro, Winston-Salem, and surrounding North Carolina communities.
How quickly can Network South respond to support requests?
Response times vary based on the severity of the issue and service agreement, but our goal is always to resolve problems as quickly as possible to minimize downtime.
Do you offer both remote and onsite support as part of managed IT services?
Yes. Our managed IT services include a combination of remote monitoring, remote support, help desk services, and onsite assistance when necessary.
Do you support remote employees?
Yes. We provide remote IT support for employees working from home, traveling, or operating in hybrid work environments.
When is onsite support required?
Onsite support is typically needed for hardware failures, network infrastructure issues, server installations, office relocations, cabling projects, and equipment deployments.
Which issues can be resolved remotely?
Many common problems can be resolved remotely, including software issues, email problems, Microsoft 365 support, user account management, VPN connectivity, printer troubleshooting, and cloud application support.
What is onsite IT support?
Onsite IT support involves a technician visiting your business location to troubleshoot hardware, networking equipment, infrastructure, or other issues that require hands-on assistance.
What is remote IT support?
Remote IT support allows technicians to securely access computers, servers, and business systems over the internet to diagnose and resolve technical issues without being physically present.