Want to be part of an award-winning team that works hard towards the success of its clients? Consider a career at Network South, where you can work with the best in the industry. We accept resumes for the following positions on an ongoing basis:
We are looking for someone who is eager to learn, has a desire to expand their skill set and to be a dedicated member of our team.
In this Entry Level Tier 1 focused role, the Engineer puts the customers first and provides an excellent customer experience. You will process and handle service tickets for an array of customers from different industries ranging from VOIP to IT. We have a strong work ethic and always go above and beyond for our customers.
Full Time Position in Youngsville, North Carolina
Knowledge and Skills Requirements.
- Demonstrated ability to thrive in a fast paced, dynamic, high-energy environment
- Ability to problem solve and troubleshoot technical issues
- Strong verbal and written communication, interpersonal, teamwork, and customer service skills
- Excellent customer service skills, considers the impact on the customer when making a decision
- Strong work ethic; self-directed and resourceful
- Effectively gives and receives feedback
- Hands on experience with Windows 7/8/10 environments.
- Good understanding of VoIP/SIP as well as basic networking.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Excellent verbal and written communication skills with great attention to detail.
- Ability to work in a fast-paced environment and meet project deadlines.
- Must have experience with web-based applications.
Responsibilities:
- Basic Desktop, Network, Server, and VOIP troubleshooting
- Provide remote and onsite support as required
- Moves, Adds, and Changes such as password resets, setting up new users, and general troubleshooting and support for IT and VOIP
- Thoroughly record, track, and document all Service Orders that are tasked.
- Properly escalate tickets as needed.
- Apply diagnostic utilities to aid in troubleshooting.
- Maintain SLA’s for all organizational IT and IP Telephony applications
- Implement ISP data and voice circuits.
- Active participant in scheduled on call rotation.
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